How can Amtrak improve accessibility?

Sunday, December 4, 2016

Charlie Hamilton, NARP Council Rep. at Large (WA), is part of a team asking for input from us and others on the topic of Amtrak trains, stations, and passenger services being ADA compliant for those traveling passengers that may have limited mobility or other physical disabilities. These items can also include concerns that have been addressed through current ADA guidelines but which could be improved.

For example, Stephanie Weber, NARP Council Rep. (WA), offered the concern of passengers with impaired hearing having a difficult time understanding station announcements given by Amtrak employees. Also, there are stations that don’t have a visual train status information board for those to read that are unable to hear a PA system.

At your earliest convenience, if you have ADA topics relating to Amtrak trains, stations, and services offered that should be addressed, please contact us. Be specific so Charlie can accurately present your suggestions/concerns.  Should you have any questions, please contact Charlie Hamilton.

UPDATE: Thanks so much for everyone's continued input. We are collecting comments here, and in a number of other locations:

Amtrak Unlimited
http://discuss.amtraktrains.com/index.php?/topic/69449-how-can-amtrak-improve-accessibility/

Amtrak Fans on Facebook
https://www.facebook.com/groups/AmtrakFansGroup/permalink/697139910463687/

@AmtrakFansNews on Twitter
https://twitter.com/AmtrakFansNews/status/805569840752824321

Deaf and Hard of Hearing Amtrak Riders on Facebook
https://www.facebook.com/groups/AmtrakDeafHOH/permalink/388955888116149/